Original topic:

heating

(Topic created on: 04-19-2020 03:59 PM)
168 Views
Bee013
Beginner Level 4
Options
Tech Talk
Am using sumsung j7 prime from 3 years but now my phone is heating very badly ..when using internet.....pls tel me the salutation.....
0 Likes
5 Comments
Tech Talk
Replacement of battery
Bee013
Beginner Level 4
Tech Talk
thanku.....but any other solution
0 Likes
Tech Talk
Go to settings and check in the battery settings which is the app that's using more battery. Uninstall that app
RAHUL789
Active Level 3
Tech Talk
replace your battery
CS_member7
Active Level 6
Tech Talk

Dear Samsung member,

 

Greetings from Samsung Customer Support!

 

Be assured below given steps would help you out to solve the issue:-

1) Turn off Wi-Fi, GPS, Bluetooth etc :-swipe down the notification panel > Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features,
2) Decrease the screen brightness:- Decrease it from notification panel.
3) Close background running apps,
4) Uninstall the unnecessary apps,Long duration of graphics intensive gaming sessions.
5) Usage of mobile phone when charging.

 

After following the above steps if issue still persists, register your concern in Samsung members app Samsung member> get help> Error reports> Select Symptom category > describe problem in detail and Send.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes