Original topic:

face unlock

(Topic created on: 11-19-2019 09:22 AM)
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himanshuMS
Active Level 1
Options
Tech Talk
Face unlock in my A50 opens my phone even when eyes are closed, anyone can unlock my phone while I am sleeping. Is there any way to change this setting so that phone doesn't get unlock when the eyes are closed?
9 Comments
akashreturns
Active Level 6
Tech Talk
Well... I suppose if someone is near you when you sleep you probably trust them enough to sleep around them. If you think you might be going into a situation that you won't, you can change the unlock to a password/PIN temporarily instead.  ^_^

himanshuMS
Active Level 1
Tech Talk
True though. It's not about the trust. It's about the software which Samsung provides to its customers. It does not happen in other phones which are less premium than Samsung.
akashreturns
Active Level 6
Tech Talk
may b try these options
himanshuMS
Active Level 1
Tech Talk
Some options are not there
akashreturns
Active Level 6
Tech Talk
does it works if turn off faster recognition
himanshuMS
Active Level 1
Tech Talk
No
Tech Talk
same here it openes with closed eyes i use fingerprint
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Khan7861
Active Level 1
Tech Talk
face lock in most of the phones are just like that as it just capture little details about the face. Mid range phones doesn't have any dedicated sensor to detect the face. Kindly use fingerprint or Pin code. that's the best way to secure your phone
Samsung_Support1
Moderator
Moderator
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Tech Talk

Hi there,

 

Please perform the following steps to resolve the issue:

1- Kindly delete all registered face lock and re-register the face lock.

2- Ensure that you are in a well-lit area and that the camera lens is clean while registering.
3- Ensure your image is not blurry for better match results.

For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

 

Regards,

Team Samsung Members

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