Original topic:

cant play pubg

(Topic created on: 03-22-2020 04:15 PM)
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GGAUTAM
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Unable to play pubg smoothly after updating to a10 on my m30s and also heating issue wasnt solve 
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cs_member10
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Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

In order to resolve the "phone working slow " issue kindly perform quick basic troubleshooting steps:-

1. Check space availability: Settings>Device Care>Storage.
2. Check app cache: Settings>Device care>Storage>Clean now.
For a particular application: Settings>Apps>Pick the app that you like to clear off the cache memory. For example 'Samsung Internet' >Storage>Clear Cache.

 

To resolve heating issue:

Follow the link for details :- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report).

 

Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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