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03-22-2020 04:15 PM in
Tech Talk
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04-05-2020 01:42 PM in
Tech TalkDear Samsung Member,
Greetings from Samsung Customer Support!
In order to resolve the "phone working slow " issue kindly perform quick basic troubleshooting steps:-
1. Check space availability: Settings>Device Care>Storage.
2. Check app cache: Settings>Device care>Storage>Clean now.
For a particular application: Settings>Apps>Pick the app that you like to clear off the cache memory. For example 'Samsung Internet' >Storage>Clear Cache.
To resolve heating issue:
Follow the link for details :- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
