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01-04-2020 07:39 AM in
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01-06-2020 12:25 PM (Last edited 01-06-2020 12:26 PM ) in
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01-07-2020 12:45 PM in
Tech TalkHi there,
Please perform the following step to resolve slow charging issue:
1- Charge the device with the original charger.
2- Perform Interactive checks through the Samsung Members app (Samsung Members> Get Help> Interactive checks->charger/USB).
Please perform the following steps to resolve slow performance issue:
> Stop the background running app (Tap on the left soft key and close all the running apps).
> Ensure 20% of internal memory of device is free (Scroll down notification panel > Setting > Device maintenance > storage).
For further assistance, register your concern in Samsung members app (Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
Regards,
Team Samsung Members