Original topic:

Issues while Software Updates

(Topic created on: 05-03-2024 01:18 AM)
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mubi1988
Beginner Level 2
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Tech Talk
I heard that Note 20 Ultra devices face some screen issues while upgrading to Android 14 and One UI. Is that true? if so I bought this phone in UAE and using it in India, can I get phone replacement in India in such conditions?
5 Comments
john163
Active Level 9
Tech Talk
no
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cs_member10
Moderator
Moderator
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Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would like to inform you that we do not provide free-of-cost repair or replacement for devices purchased overseas in India. However, we would be happy to assist you with any repairs required for your device on a chargeable basis.

Warm Regards,
Samsung Customer Support

mubi1988
Beginner Level 2
Tech Talk
What about devices purchased in India?
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Sam7000
Active Level 4
Tech Talk
Sir I also got latest security update on my note 20 ultra, but didn't get any green or pink line. It's only happening after moblie is dropped, and pixel breaks . This incident also happens with me in November 2023, with green line after updating, and samsung has help me with changing my note 20 ultra display, frame and battery free of cost.
drshiraz
Active Level 3
Tech Talk
True
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