Original topic:

What's the problem with my Samsung S2 hard drive?

(Topic created on: 11-17-2021 01:11 PM)
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rohanmehta01
Beginner Level 2
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Tech Talk

Hello there,

 

I bought a 640gb Samsung s2 portable hard drive for my company Nippon Alloys Inc   work purposes. It was working properly and had been for about 6 months. However, I haven't plugged it in or used it in about a month. I'm running Windows 7. Today, when I tried to use it, Windows refused to recognize it. 

 

The light turns on automatically and glows blue as usual. It also produces the expected whirring noise. There doesn't appear to be anything wrong with it, but Windows won't recognize it. I've tried everything you'd think: restarting the computer, unplugging and replugging, trying out different ports, machines, and cables.

 

So, my question is, what should I do next? I'm not sure what I'd even try now that I can't even get Windows to do anything with it.

 

Thank you for taking the time to respond.

2 Comments
ajitsaria
Active Level 10
Tech Talk
If under Please claim warranty and if you have important data get it recovered from a professional before claiming warranty.
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Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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