Original topic:

UI 6.0 worst update

(Topic created on: 12-30-2023 02:13 PM)
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Vvek_mehta
Beginner Level 2
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Tech Talk

Worst UI update. Phone lags a lot, charging speed is slow now and notifications are delayed.

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4 Comments
K_K_Y
Active Level 10
Tech Talk
Device model,?
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IAmSurya
Active Level 4
Tech Talk
Yes,F34 like this after updating One UI 6.0
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Kuldipindia
Expert Level 5
Tech Talk
One ui 6 best update for my phone Galaxy S22 Plus.
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cs_member10
Expert Level 5
Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that the issue could occur due to usage and various other factors, it is our best endeavor to provide you with an impeccable product experience at Samsung. We request you kindly perform the following steps to resolve your issue. However, we are taking your valuable feedback regarding this. We are continuously working to make our products better and more efficient.

Galaxy device Slow charging issue:
Use a ''Genuine Samsung charger'' with your device, If you are using a non-genuine Samsung charger, check the device charging by using another Samsung genuine charger. (If available)
Note: We always recommend using a genuine Samsung charger for charging your device.

Check the physical condition of the USB cable
Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs, etc. If it is damaged, then kindly visit your nearest service center to get it replaced.

Check charger functionality
Request you to check the charger functionality with a different device or try to charge the same device with a different charger.

If different devices charge with the same charger:
It seems your charger is functioning, before getting into the mobile-related troubleshooting, I would like to know whether you are using a Samsung-approved charger.
Note: We recommend our customers use only Samsung-approved chargers, as 3rd party chargers with different output ratings may cause errors in the device.

If the device charging with a different charger:
It seems there is an issue with your charger, kindly check the physical condition of your charger for any damage.
If damage: The issue might be because of the damage hence we request you to visit the Samsung service center to get it replaced (Warranty not applicable).
If not damaged: We have tried all possible troubleshooting and the issue has not been resolved. I request you to visit the nearby service center along with your mobile and charger for a detailed inspection.

Check charging
If the rating is 15W or above: Kindly try to charge the device in a non-inverter socket.
If the customer using a normal socket: As a safety measure Fast charging may not support, you while you are using the device hence, request you to keep the device idle and check the charging performance.
Note: Kindly open Device Care from settings > Battery > Please tap on three dots (more options) at the top right-hand side > Please select settings > Enable fast cable charging.
For Android 11: Kindly open Device Care from settings > tap on Battery > tap on More battery settings > Fast charging > Turn on.

Charge the device in switch condition
Kindly follow the standard charging procedure. i.e.; please charge the device in switch-off condition for a minimum of 10 minutes.
If not resolved: (Removable battery) – Kindly remove the back panel of your device and check the physical condition (Bulge, Swelling, or visible damage).
If the physical condition is not good: Request you to turn off the device immediately and please do not try to charge or tamper with the battery also request you to visit the service center immediately.

Turn off Wi-Fi, GPS, Bluetooth, etc.
Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them.
On the home screen swipe down the notification panel.
Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

Close background running apps
''Multiple applications'' are running in the background of the device?
When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all the background running apps when not using them.

Avoid usage of mobile phone during charging
Usage of the mobile phone when charging may cause slow charging issues. So we recommend you avoid the usage of the mobile phone while charging.

Galaxy device hanging issue:
Check space availability
Kindly check the space on your device:
Path: Settings > Battery and device Care > Storage
To improve the device performance there should be sufficient space.

Kindly check the RAM in your device:
Path: Settings > Battery and device Care > Memory
The device's RAM should be free to improve performance. So clear the RAM memory once a day

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Close Background Apps: Too many applications running in the background may cause the device to hang. Kindly close the background running applications on the device.

Kindly uninstall that application by following the below steps and check once as the issue might occur due to third-party applications: Settings> Apps> third-party application from Apps> Uninstall.

if you are using a memory card, we would like to inform you memory card device performance will be slow, so if you are using the memory card in your device. I will advise you to safely remove it from your device. For this follow the below steps:

Step 1: Before removing the memory card, first, unmount it for safe removal.
On the Home screen, tap Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount. Insert the ejection pin into the hole on the tray to loosen the tray
Note: Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

Step 2: Pull out the tray gently from the tray slot.
Step 3: Remove the memory card.
Step 4: Insert the tray back into the tray slot.

Note: Please ensure that the memory card is not removed while the device is transferring or accessing information. Doing so can cause data to be lost or corrupted or damage to the memory card or device. Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.

Kindly remove third-party accessories( Not provided by Samsung) Accessories, (Like a charger, USB Cables'' etc.) devices might also hang.

"Power saving mode'' limits the performance of the device. So we recommend disabling the Power Saving mode in your device.

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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