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Original topic:

UHQ Upscaler

(Topic created on: 12-24-2023 09:18 PM)
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RAJA8710
Active Level 4
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‎12-24-2023 09:18 PM (Last edited ‎12-24-2023 09:24 PM ) in 

Tech Talk
Hey there all Samsung users!

As you all might have been already noticed that the UHQ Upscaler feature has not been working after the One UI 6.0 update. 

Here is a temporary solution which I have figured out while listening.

Please just keep the Dolby Atmos window run in the background and you will get the UHQ Upscaled output sound.

To feel the difference, at first, start a song in your Music player (Spotify, YouTube Music etc). Then press and hold the Dolby Atmos and hit back once, as soon as you do that you will get to feel the difference with your audio output. Just keep running that page in the background.

It's a temporary solution and I hope Samsung will be providing an update to resolve this permanently. 

Till then use this method and please don't forget to let me know whether it is working for you or not. Thanks!

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4 Comments
1714822898
Active Level 1
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‎12-24-2023 10:19 PM in 

Tech Talk
🤔.....
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VA4
Active Level 7
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‎12-25-2023 02:39 AM (Last edited ‎12-25-2023 02:40 AM ) in 

Tech Talk
UHQ upscaler only works for wired headphones. It is greyed out if wired headphones are not connected.
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cs_member10
Moderator
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‎12-25-2023 08:26 PM in 

Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Amir_21
Active Level 1
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‎08-31-2024 01:25 PM in 

Tech Talk

UHQ samsung is exclusive  system which high res codec bypass since Samsung  support mostly audio codec international requirements  except spatial audio codec and dolby atmos is special than other model with stereo surround which weird ,samsung and dolby near to 10 years with Harman Cinema Pro team .Not all model can get high res even lc3 bluetooth can't  get it too very well .

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