Samsung M31 updation error

[bishtchandan1980]

Hi all,even I am getting the same error on Galaxy m31.Please help ASAP.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We are very sorry for the inconvenience caused to you, we request you to kindly contact us through below channels so that we can asssit you accordingly.

kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).

Note: Please send device log files of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Raj987]

Mic is not working in what's app video call. I saw suggestions to reset the phone which is not a solution of the problem. I have the new phone.