Active Level 4
9 Comments
Expert Level 5
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Beginner Level 2

Even I am facing the screen issue after the march update. Is there any solution at this point. Even doing a factory reset doesnt work. 

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Active Level 6

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve "display " issue kindly follow the given below steps:

 

1)Perform reset settings :-Settings >General management >Reset >Reset settings.

2)adapative brightness - Setting>display>adapative brightness>enable it(do acordingly).

3)Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

 

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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this method working or now
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Active Level 4
NEWSGalaxy Note 9 users continuously reporting issues with the display, unfortunately no solution yet
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Beginner Level 2
i am also having same trouble after march update please rectify display problem this seems to software related please update as soon as possible
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Active Level 6
same issue here
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