Original topic:

Samsung Galaxy Note 9 Display Issue after March Update

(Topic created on: 04-08-2020 10:12 AM)
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10 Comments
Anonymous
Not applicable
Tech Talk
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Atits
Beginner Level 2
Tech Talk

Even I am facing the screen issue after the march update. Is there any solution at this point. Even doing a factory reset doesnt work. 

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cs_member10
Expert Level 5
Tech Talk

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve "display " issue kindly follow the given below steps:

 

1)Perform reset settings :-Settings >General management >Reset >Reset settings.

2)adapative brightness - Setting>display>adapative brightness>enable it(do acordingly).

3)Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

 

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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srinivasnani
Active Level 5
Tech Talk
this method working or now
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Pizano
Beginner Level 4
Tech Talk

Bro, you can't just tell people to "reset your device" we have stuff going on in them, a factory reset will always end up messing up one's experience that not even a well done back up will save. This is terrible customer support 

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srinivasnani
Active Level 5
Tech Talk
NEWSGalaxy Note 9 users continuously reporting issues with the display, unfortunately no solution yet
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Tooramardeep
Beginner Level 2
Tech Talk
i am also having same trouble after march update please rectify display problem this seems to software related please update as soon as possible