Samsung Galaxy M31 Software got crashed

[Samsung_KZsyOS5]

Dear All 

I just Recover my phone Galaxy M31 Successfully So please see this video it helpful to all of you

and thanks to this guy who made this video in this lockdown situation for us

the video is very easy to understand.

if anyone can not understand or not able to do this please mail me tomorrow morning i can help you guys

nishantsharmamd@gmail.com  

https://www.youtube.com/watch?v=i4EUlCRNNCI

watch this video and follow all given instruction ( I just did this so i thought you all are in same problem, so i help you guys & recover my phone on factor setting all data will be erase but now phone is open and i can make calls in this lockdown situation we can not new phone or repair it in samsung service center )  

[The4Abhi4Patel]

what are the requirements for this solution

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for your efforts that you find the resolution by yourself.

We are very sorry for the inconvenience caused to you regarding the software update in M31, If you find any problem regarding the samsung product. We request you to kindly contact us through below channels so that we can asssit you accordingly. And provide you the resolution for the same.

kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).

Note: Please send device log files of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support