Original topic:

S24Ultra Feb's display vivid color update

(Topic created on: 02-24-2024 08:35 AM)
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Dhritiman_Das
Active Level 6
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Tech Talk
Even though Samsung has released the correction of bland display color with Feb's update in India...but there is a catch, U've to turn off the features...1.Adaptive color tone & 2.Eye Comfort Shield to get the advantage of Color Vividness Slider.
If you turn on the Eye comfort shield at night, then display color again becames bland/dull..black color of screen doesn't look black anymore..it looks more grey black. However, in comparison if I turn on Eye comfort shield at night on my Galaxy A34 or S20FE..black still looks dark black...seems again this issue is not completely rectified.
Samsung team please fix this issue too in your next update.
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DIPESH072
Active Level 4
Tech Talk
Yes this problem is there in regular S24 also. Kindly rectify the problem completely.
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cs_member10
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We appreciate you taking the time to share valuable comments, and taking your valuable feedback, We are continuously working to make our products better and more efficient.

However, The Galaxy S24 series model has been adjusted for colors and brightness for more accurate and comfortable vision while using. It has made some changes to the display technology to offer a more natural viewing experience, so you may notice differences in color depth when compared to older devices.

This concept of behavior on the display is an intended color adjustment and is not a defect of the product, so you can use it with confidence.

Although, Kindly share the log file. Also, share video clips and images for better understanding and report issues with the log file. This will help us to further investigate and resolve your issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support