SINCE FEBRUARY 2021 THIS YEAR REPORTED SEVERAL TIMES ON MEMBERS APP , SAMSUNG CUSTOMER CARE, SERVICE CENTRE,EVEN DID FLASH SOFTWARE UPDATE FROM SAMSUNG AUTHORISED SERVICE CENTRE LAST WEEK. MY S21 ULTRA EXYNOS 256 GB FREEZES AND RESTARTS AND AFTER RESTART IT HEATS UP LIKE ITS GONNA BLAST. I KEEP MY DEVICE AWAY FROM ME AS IT GETS STUCK UP AND RESTARTS OF ITS OWN AND YOU NEVER KNOW WHEN ITS GOING TO OCCUR. WHY THIS MANUFACTURE DEFECT OF A HARDWARE OF TRUE FLAGSHIP FROM SAMSUNG HAS TO SUFFERED BY ME. WHY DO I NEED TO GO TO SERVICE CENTRE WHEN I REPORTED THE ISSUE WHILE ON THE FIRST WEEK OF PURCHASE.
I WAS REPEATEDLY TOLD TO RESET MY DEVICE AND UPDATE IT AND GO TO SERVICE CENTRE WHICH I FOLLOWED. NOW IT'S YOUR TURN TO PROVIDE ME A REPLACEMENT AFTER ALL THE HARASSMENT I HAVE BEEN THROUGH FROM THE VERY FIRST DAY OF MY PURCHASE FROM SAMSUNG SHOP APP.
NO ONE IN THIS WORLD IS WILLING TO HAVE THEIR BRAND NEW DEVICE FOR A REPAIR OR EVEN OPEN UP AS THERE IS WATER TIGHTNESS AND A LOT OF FACTORS I JUST PAID A HEFTY LAKH RUPEES WHY WOULD I NEED MY NEW DEVICE ON A SERVICE CENTRE FOR ATLEAST 2 YEARS.
