Original topic:

Note 10 Plus Issues after Updating t to

(Topic created on: 02-03-2021 05:56 AM)
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Bowties4me
Beginner Level 2
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Tech Talk

Just wondering if anyone else has had any issues with their screen appearing to freeze up and the icons on it as well as items in the status bar flashing/jumping (for lack of a better expression).  This has happened to my phone at least two times since I installed the update on January 15th. I've have to restart the phone both times. Called my service provider (Verizon), who hooked me up with tech support. The tech said that this had been reported by one other customer that updated their Samsung phone to Android 11. Recommendation was to reboot the phone into safe mode and then restart the phone again.

Sorry if this has already been covered, but I am new to this platform and was curious to see how many, if any other people had experienced this. 

2 Comments
ChandanMallick
Active Level 10
Tech Talk
ONEUI 3.0 has some serious bugs in it. It will freeze your screen or you can't receive a call after swipe the receive button. So Whenever you're facing these types of issues simply restart your device. But in this also there is a problem because when your screen remain freezed how can you switch off the devices as all the phones have non removable batteries. So if you face any problem to turn off the phone then turn the screen off and remove your sim tray. Sometimes it helps you to turn off the device. So after restarting what you need to do is:
Open samsuung members app >> click on get help >> Go to feedback section >> click on error reports >> choose your suitable category >> next choose your frequency and write all the problems you face elaborately >> send it with attaching the log report of your device
Thank you
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Samsung_Support1
Moderator
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Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!


To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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