Original topic:

S20+ Fingerprint

(Topic created on: 04-04-2020 07:25 PM)
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AbhiSehrawat
Active Level 1
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Tech Talk
I am facing some issues in My Galaxy s20+ Fingerprint Sensor, Sometimes it doesn't even react to my finger, even if i try to attempt with the wrong finger it doesn't detect anything , Anyone of you facing the same issue?
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23 Comments
Abhilakshya
Active Level 4
Tech Talk
I hope there aren't any heating or frame drops issues on s10 plus or there are?
I also owned it, but didn't face any issues while playing games or anything.
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AbhiSehrawat
Active Level 1
Tech Talk
biometrics work fine, heats a bit, battery also works fine
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Tech Talk
bro mera s10 plus hai usme fingerprint ka koi problem nai makhaan ki tarha khulta hai..sirf 10 update k baad thora hit ho raha hai fon
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cs_member9
Active Level 7
Tech Talk

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly follow the below mentioned step to improve the performance of the device:

 

Reregister the Finger Print: Settings> Biometric and security> Fingerprint > Continue> Set a screen lock method> Continue> Set a screen lock> Register Fingerprint

 

We recommend customers to use only Samsung approved Screen protector.

 

If the issue still persists, kindly attach the log file and send it to us in the Samsung member application (attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file for any issue

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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