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04-04-2020 01:01 AM in
Tech Talk- Mark as New
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04-14-2020 03:46 PM in
Tech TalkDear Samsung Member,
Greetings from Samsung Customer Support!
Kindly perform the below mentioned quick steps:
1) Check the power socket functionality with a different device or try to charge the device in a different power socket.
2) Check whether the charger cable and adapter is fixed well. Remove charging cable and reconnect with mobile phone properly.
If the issue still persists kindly attach the log file and send it to us in the Samsung member application(attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
