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03-17-2020 12:33 AM in
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03-18-2020 04:43 PM in
Tech TalkDear Samsung Member,
Greetings from Samsung Customer Support!
Kindly perform below mentioned troubleshooting steps to resolve heating issue.
1. Disable unwanted Functions like Bluetooth and Location Settings.
2. Avoid usage of smartphone when charging.
3. Get the software of the device updated to the latest version by following path : Settings >
Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now
If issue remains unresolved, please send an error report with log file as soon as you experience the issue(preferably within 15 mins in order for us to get the data that we need) using path:-
Samsung member app > Get Help > Send Feedback > Error Report
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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07-28-2020 03:26 PM (Last edited 07-28-2020 03:26 PM ) in
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