Phone problem

[Natasha_99]

I m the user of Samsung j6 after the updating to android 10 my phone suddenly switches off and go to logo screen please help me

[Anonymous]

format your device (factory reset)

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly visit the service center as your device needs physical inspection. To check for the nearest Samsung service center kindly click on the link : https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support