Dear Samsung member,
Greetings from Samsung Customer support!
Be assure below given steps will solve the issue ;-
1. Check space availability:,Path: Settings > Device Care >Storage,
2. Check app cache,Settings >Device care>Storage>CLEAN NOW.
3. Close background apps.
4. Remove third party apps: settings > Apps > Uninstall.
5. Remove memory card.
If issue still persist please do send the log file via, Samsung member > Get help > Send feedback > Error reports > Select Symptom category. So that we can provide you the better assistance.(Note:-You are requested to send it within 15 minutes of problem occur).
Thank you for writing to Samsung.
Samsung Customer Support