If you browse through smartphone forums, you'll see pretty much identical complaints about every single smartphone available in the market. These are largely aboutheating, battery drain, lagging, freezing, random restarts, etc. There is not one model of smartphone of any brand where you wouldn't find people complaining about these exact same problems.
That brings us to this question: how do we solve these problems?
The answer is: By elimination of the commons.
Let me explain:
Let's assume there are two identical smartphones, where one is having a particular problem while the other is not. The first logical step towards identifying the problem is finding what is common between the two devices and crossing them out (eliminating the commons) as the cause. Now whatever remains in the list are the ones we must look at more closely first.
Here is where the answer lies most of the time. Each user is different, and each user installs a different set of apps for his use. If one user has a problem, while the other is not, it makes sense to first look at what apps that user with the problem has installed. Both users have the same device, which means identical software and almost identical hardware. If the app or apps can be identified, the problem gets resolved most of the time.
Same holds true about various settings in the device. One must spend some time configuring the device properly, and removing unnecessary permissions given to apps.
Please note that I am not ruling out the possibility of a problem with the hardware or software. It is quite possible that a hardware component escaped the several stages in Quality Control and ended up getting installed on a device. Or a hardware component unexpectedly started developing problems post manufacturing and assembling. These are electronic items and it is very much a possibility.
If a problem is indeed with the software (OS), companies will usually identify it and release an update, as it is in their interest to do so. But if an update doesn't come through or it does but doesn't solve your problem, you really have to evaluate the other possibilities first.
The point is this: don't jump into the conclusion that there is a problem with the software and an update would resolve it. Because the moment you come to that conclusion, you'll stop evaluating other possibilities causing the problem, and will keep waiting for that magical update to resolve your issues. It won't, and that will cause you frustration and negative opinion about the company and its products. There are several other things, chief among them being the apps installed, that one must try before concluding that the software or hardware is indeed the fault.If you don't identify the problem, I can assure you that you'll have these very same problems even if you buy another device or move to another brand.
There are a bunch of members in the community who will jump in to show support for you by blaming the company in the name of creating awareness. They do this just to gain 'likes' as if it will make their life actually any better. They will go around writing 'TL;DR' when they can't answer questions with valid points, or even become abusive. I call these people'Brilliant' (yeah, within apostrophy or quotes) but you get the point. It's best toignore these budhu (s). They will never address the issue on hand, and therefore never solve the problem. The only thing they'll do is add fuel to fire.
I have written a few articles which will hopefully clear misconceptions. Check them out at leisure:
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