Original topic:

Power Saving Mode Bug on One UI 6

(Topic created on: 04-11-2024 12:08 PM)
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SammyUser0036
Active Level 7
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Whenever Power Saving is turned on automatically, it changes the refresh rate to 60 Hz, turns off AOD, 5G etc., but whenever it gets turned off when we put phone to charge up, sometimes the phone doesn't reverse all the actions that the Power Saving Mode has made. I have often manually switched refresh rate to 120 Hz, turned back on AOD etc. Please fix this bug.
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cs_member8
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you to share the log file. This will help us to further investigate and resolve this issue. Please also share the photos or videos regarding your concern.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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