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06-16-2020 01:35 PM in
Tech TalkDear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and to resolve "Auto restart" issue please follow below given steps:
>>>Go to Settings > General management > Reset > Turn off auto start.
Please be assured and to resolve "device hanging issue" kindly follow the given below steps:
1) Check device cache: Settings>Device care>Storage>Clean now.
For a particular application: Settings>Apps>Pick the app that you like to clear off the cache memory. For example 'Samsung Internet' >Storage>Clear Cache.
2) Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.
Please visit this mentioned link for more information : https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
