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06-14-2020 05:22 PM in
Tech Talkhi I have a note 9 purchased last year I am facing display discoloration issue for past few weeks and when I checked online, I could see that lots of people are facing the same issue. kindly suggest how to fix this issue.
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06-15-2020 01:20 AM in
Tech TalkPlease Join only if you are facing the Display discoloration or Overheating or horizontal lines on display when the brightness is set to low. All these issues are started recently after software update, not by any accidental or physical damage to display.
https://t.me/samsungDisplayProblem
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06-16-2020 11:12 AM in
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06-16-2020 11:44 AM in
Tech TalkDear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and to resolve "Display issue" issue kindly follow the given below steps:
1) Safe mode:-Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
Note :-To exit safe mode restart the device .
2) Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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08-05-2020 09:49 PM in
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08-11-2020 08:01 PM in
Tech TalkPlease follow this link to escalate to CEO help desk
https://www.samsung.com/in/support/write-to-our-ceo/