Original topic:

Network issue

(Topic created on: 08-20-2020 09:34 PM)
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kanishque
Beginner Level 2
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Tech Talk
Please issue an update to fix the network drop issue, it's almost impossible to work when facing this issue. Two different phones with same network operator and same plane works differently. Samsung m31's network drops abruptly while the other one's connectivity is smooth.
5 Comments
veer
Expert Level 5
Tech Talk
yes brother have network issues but wait for update hope samsung fix this and also send feedback to samsung via member app
rajkm008
Active Level 10
Tech Talk
Reset network settings
open settings >general management >reset>network reset
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rajkm008
Active Level 10
Tech Talk
keep sim card network as 2g/3g/4g auto...
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rajkm008
Active Level 10
Tech Talk
reset the device once (create backup before resetting the device if you're heading for it) if even problem persists send the feedback to Samsung via members apps main page. visit nearby Samsung service centre and ask them to fix the issue hope they can resolve the problem
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Samsung_Support5
Moderator
Moderator
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Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Check network operator settings
Settings > Connections > Mobile networks > Network operators > Select automatically > OK > Registered on network.
Note: We recommend to set device network operators as LTE/3G/2G (auto connect) mode.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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