Original topic:

Need Urgent Help ⚠️

(Topic created on: 05-16-2024 01:37 AM)
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SouryaGourabNanda
Active Level 4
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Tech Talk
I have Samsung galaxy M34 5g device, 
 When I connecting my "Samsung T7 Shield External SSD 1TB" it's disconnecting automatically and ejecting frequently 
 Showing me
 "your usb storage device unsafely ejected"
 I just saw some related articles on "quora,reddit and samsung forum" others have also this issue 
 Please anyone help me with this.....may be it's some security settings in my phone which preventing from "USB DRIVE" connection.....
 I don't know......but it's disconnecting automatically which is very frustrating 
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6 Comments
zoro3s
Active Level 7
Tech Talk
2 things for why it's happening 1: check for autoblocker settings and other maybe the cable is faulty or the connector is so try putting some on the type c jack so it folds inward a little which might solve the issue if the cable is fault due to loose connection.
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Tech Talk
How to check the auto locker settings.... please guide 🥺
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zoro3s
Active Level 7
Tech Talk
Search for auto locker in settings and if it's on turn off block software update via USB cable it might be affecting it if your SSD OR ITS CABLE Isn't faulty.
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Tech Talk
Bhai USb connector disconnected dikha Raha he
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Krishan15
Active Level 10
Tech Talk
Turn off auto blocker1715839751055_1715839751035_0.jpg
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cs_member10
Moderator
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Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps:

Kindly check the power socket functionality with a different device or try to charge the device in a different power socket.

1. Check connectivity: Please check whether the charger cable and adapter are fixed well. Remove the charging cable and reconnect with the mobile phone properly.

2. Check charger functionality: If different devices charge with the same charger. It seems your charger is functioning, before getting into the mobile-related troubleshooting, I would like to know whether you are using a Samsung-approved charger.
Note: We recommend our customers use only Samsung-approved chargers, as 3rd party chargers with different output ratings may cause errors in the device.

If the device charges with a different charger: It seems there is an issue with your charger, kindly check the physical condition of your charger for any damage.

3. Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

4. You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still occurs, please visit the service center for a physical device inspection. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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