Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Step1: Navigate to app's screen and tap on Settings. Step2: Tap on General Management. Step3: Tap on Reset. Reset settings: Reset all settings to their default
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask question).
Thank you for writing to Samsung. Warm regard, Samsung customer support
