Original topic:

Mobile data Network switch #bug #s23 ultra

(Topic created on: 12-13-2023 10:00 AM)
254 Views
teluguoriginal
Active Level 2
Options
Tech Talk
I have set both sim network to 4G only.
but when I switch data connection from sim1 to sim2 or vice versa, its going back to 5G automatically. I want one sim to use 4G and one sim for 5G, so that I can switch network based on location.

image



2 Comments
cs_member10
Moderator
Moderator
Options
Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

0 Likes
Tech Talk
I have sent, not resolved yet
0 Likes