Original topic:

Make or Receive calls on Sim1 is disabling data/internet on Sim2 for M30S phone

(Topic created on: 08-17-2024 06:45 AM)
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rajeshupparu
Beginner Level 3
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Tech Talk

Hi Experts, 

I'm facing this peculiar problem on my samsung phone M30S. When I make or receive calls on Sim1, the data connected on Sim2 is getting disconnected. The only way I can bring back data on Sim2 is by putting the phone on aeroplane mode and back.

The same problem is not repeating when data is also on Sim1. 

As I'm working from home and most of the times, the phone hot spot is connected to my laptop, I'm unable to use Sim2 data and is going wasted! 

Looking forward for a resolution on this asap from the experts!

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Prashantbgh
Active Level 10
Tech Talk
Same here in my s22 ultra
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cs_member10
Expert Level 5
Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that this is the concept with dual SIM phones, you can only use the internet on one SIM at a time on which you are using for calls. However, we are taking your valuable feedback regarding this. we are continuously working to make our products better and more efficient.

Warm Regards,
Samsung Customer Support

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