Original topic:

M31 S not charging and touch not working

(Topic created on: 05-20-2022 02:39 PM)
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Members_wX6Jx6D
Beginner Level 2
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Tech Talk

my m31 s was not charging so i had given to service centre after a day service centre guy said if charging board replaced phone  will charge but touch is  not working so it is a mother board problem and if mother board will replace data will be lost . can anybody help me

5 Comments
Tech Talk
All you can do is backup your data via Samsung smartswitch
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Tech Talk
If motherboard is replaced data will be lost. So better take backup in memory card by connecting a mouse using an OTG adaptor.
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ㅤ
Expert Level 5
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dnt do anything....
this is all just bcz of weather. same happens with me sometimes...
my touch is not defected. and my charger is perfect.
but when i charge , (in hot day) phone dsnt charge up, sometimes the touch dsnt work. (u can see my second last post)

but if the day is cool .... everything goes well. 🤗..
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nickkfury
Active Level 1
Tech Talk
This happened with my phone also. Service centre guy changed the charging board but it didn't work. He told me that only solution is changing motherboard which would cost me 8k rupees. I was thinking of buying new phone so I didn't let him change motherboard. After that I came home and plugged my phone to charger (don't know why) and it started charging. I never gonna buy Samsung again. Their m series phones are trash and half of them have manufacturing defects but they simply don't care.
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cs_member8
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Dear Samsung Member,

Greetings from Samsung Customer Support!

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