M20 Shut down issue

[fiend]

My device m20 shuts down suddenly and do not respond for few minutes only Samsung logo is seen and it happens many times ....

[Devv_007]

Do a factory reset or cache wipe from recovery mode and then check the issue. If isn't resolved then visit service center.

[VasudevSarvam]

yes vicky is right

[VasudevSarvam]

do factory reset

[Samsung_Support4]

Hi there,

Please follow the below mentioned steps in order to resolve the issue:-
1) Run the device in Safe mode and check the issue
2) If issue still persists, create data backup and reset the device.
For further assistance, register your concern in Samsung members app(click on “+“icon>send feedback>Error report/ Ask Questions)

Regards,
Team Samsung Members