Original topic:

Loosing trust in Samsung

(Topic created on: 11-25-2022 11:14 PM)
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HemrajFagna
Active Level 1
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Tech Talk
Hey All, have you also started loosing faith in Samsung. Earlier this brand had performance and heating issues which were atleast not making device dead. 

But now looks like Samsung don't care about software at all. They aren't afraid of releasing falty update and on top of that fail to acknowledge the same. 

They provided faulty updates in F series, M series, watch4.. and many more. And made users lost their investment. 

Being a victim of F41, I personally stopped recommending Samsung phones now to my close ones. 

Their customer service is also becoming poor. I think a strict policy needed to counter this problem. Brands should be responsible for the software support.
9 Comments
Anonymous
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Tech Talk
What issue you are facing on f41,

What bugs you got on update?
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Anonymous
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Tech Talk
Aren't you aware of infamous Exynos 9611 massacre?
Anonymous
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Tech Talk
I don't know, my brother has 9611 in m31s his working fine
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Anonymous
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Read about it here, it was (and still is) a widespread and a serious issue:-

https://r2.community.samsung.com/t5/Tech-Talk/Important-Join-the-campaign-to-help-users-who-are-faci...
Samsung_OneUi
Expert Level 5
Tech Talk
In my S22 plus. Samsung gave a superb stable update. Heating and battery drain issue is solved. I don't know about F41. May be they will give another update if the problem still exists.
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Anonymous
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Ya to damage the device further.
d5505
Active Level 5
Tech Talk

To be sincerely speaking in my humble opinion without being sentimental and of course without offending anyone who thinks differently from my opinion but rather looking into this serious matter with perspective distinction and without condemning anyone's point of view, i honestly think and believe that i have nothing to say.
Thank you.
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Anonymous
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Lmao.
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cs_member8
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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