Led TV internet connectivity issue

[Pradeepibt85]

Hi sir

My Samsung led TV  model:UA40F5500ARLXL

When I connect to wireless network it seems to be connected to wireless  not to the internet I don't know how to solve this issue please guide me 

My mail id : pradeepibt85@gmail.com

Mob: 9952535853

 

 

[Ehsank]

did you try to connect through smart switch?

[NuClr]

bro, it is not tv problem, it is the problem of your internet provider, try to do the following,
1) chk if RESTARTING the router works.
2) if step 1 fails, try to RESET(there is small needle hole near the router switch, press it with needle for 5 to 8 secs) the router will now restart, u hv to provide username & passwd as provided by the internet service provider(airtel/tata/act)

ideally step 2 should work and the tv should work.

thanks for listening, try it to make it.🙏

[AMPK]

Do you mean mobile internet

[NuClr]

hmm no, but yes if the mobile internet works, it will work on tv too.

I was disc abt the modem/router connected to the internet service provider.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Kindly follow below given steps in order to resolve the issue:-

1. Reset and set new APN:- Settings >Connections >Mobile networks >Access point name >Reset to defaults >Reset.
How to set new APN :- Settings >Connections >Access point name >ADD >Tap on Name >Enter the Name >Tap on OK >Tap on APN >Enter the APN >Tap on OK >Tap on Menu >Tap on Save.

2. Reset the device - Before resetting, kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
How to reset: Settings>General Management>Reset>Reset settings: Reset all settings to their default.

After performing above steps If the issue still persist kindly send us the screenshot, videos and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application:- Samsung Member Application > click on get help > send feedback > error report, so that we can help you out to solve the issue.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support