Original topic:

January '24 patch....

(Topic created on: 01-24-2024 10:29 PM)
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VA4
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There are so many posts that after installing January 2024 update patch, device is unstable and a number of different problems have been reported. This is reported for all S & A series phones that have got the patch. So it's not a problem with one specific phone model.

But Samsung has not yet released any fix for this neither any information regarding reported issues is given. Just sitting cold & busy with S24 line up only. Existing customer don't matter anymore. Samsung should seriously take note of issues reported and release a fix on priority for it. Don't make us wait till Feb patch is made available. 

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AJ0111
Active Level 1
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+1
cs_member8
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Dear Samsung Member,

Greetings from Samsung Customer Support

As per your concern, we want to inform you that the software update is developed to enhance the performance and stability of the smartphone and it is fully tested in different stages. In case there is any kind of issue that occurs after the update then we are always helping our customers to resolve their issues. It is our best endeavor to provide you with an impeccable product experience at Samsung. If you have any issues then kindly feel free to get in touch with us.

Warm Regards,
Samsung Customer Support.

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