Beginner Level 2
• High battery drain
• Lag in Keyboard and App switching
• Frequent killing background apps (Most annoying)
• App crashes (Most often when playing games)
• Free RAM is always less than 1.5 GB, after running Device Care optimization 2 GB (I guess this is the reason for 3rd issue)
1 Comment
Active Level 7

Dear Samsung Member,


Greetings from Samsung Customer Support!


We at Samsung understand your concern. Kindly follow the below mentioned steps to improve the performance of the device:


  1. Space availability (Storage & Internal memory): To improve the device performance there should be sufficient space. Request you to keep at least ''minimum 20% internal memory free''.
  2. Clear cache memory of a particular application: Settings>Apps>Select particular app (e.g. Samsung Internet)>Storage>Clear Cache

For more information about hanging related issue, you can also follow below mentioned link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/


If the issue still persist, register your concern in Samsung Members Application (Samsung Members App Get help> Feedback >Error report > Attach log file for any issue)


Thank you for writing to Samsung.


Warm Regards,

Samsung Customer Support