Hi there,
To resolve the issue please follow below steps:
>Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.
>Update the device operating system, if update is available (Scroll down Notification panel > Settings> Software Update>Download updates manually).
For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
Regards,
Team Samsung Members