Original topic:

Instagram issues need support

(Topic created on: Wednesday)
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whity_hawk
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"Instagram Friends Activity Bubbles feature is not visible on Samsung Galaxy Z Fold. Same feature works on Samsung A36 and other normal Android devices. Tested with 2 different Instagram accounts on Z Fold — both missing. This is a Z Fold specific rendering bug. Please coordinate with Meta/Instagram Android team to fix Fold compatibility."

@Samsungmembersindia @instagram
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Send Feedback To Instagram Support u will get help
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whity_hawk
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Done lots of time
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cs_member10
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As you are facing issue in Instagram application. Please follow these easy troubleshooting steps which may help in resolving this issue.

● Check app Cache: Settings> Device care> Storage> Clean now.
● Clear cache memory of a particular application: Settings> Apps> Now pick the app that you like to clear off the cache memory> Storage> Clear Cache.
● Uninstall and reinstall the app:
1-Please ensure a stable Wi-Fi connection to your mobile. Downloading via mobile networks may result in additional charges.
2-Please ensure enough storage space in your device.
3-Please ensure your device has sufficient battery for updating software.
● Uninstall an App: From your Home screen, swipe up to open the App drawer. Find the app you want to remove, and then touch and hold the app's icon until a popup menu appears. Tap Uninstall, and then tap OK to confirm.
● Some preinstalled apps cannot be uninstalled. Tap App info, tap More options, and then tap Uninstall updates. Or, tap Disable if you do not plan on using the app.
● Reinstall the App: Galaxy Store apps: Open the Galaxy Store, and then tap Menu (the three horizontal lines) in the upper right corner. Tap My Apps; from the Apps tab, find the missing app and tap the Download icon.
Play Store apps: Open the Play Store, and tap your profile picture. Tap My apps & games, and then tap Library. Find the app you want, and then tap Install.
● Keep your apps updated: Galaxy Store apps: Open Galaxy Store, tap the Menu (the three horizontal lines), in the upper left corner, and then tap Updates. From here, you can either tap the circling arrow next to individual apps to update one at a time or tap Update All to install all available updates.
Play Store apps: Open the Play Store, tap, and then tap your profile picture. Tap My apps & games. From here, you can either tap Update next to individual apps or tap Update All to install all available updates.
● Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.
● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password, then advise to reset (Forgot password) your Google account.
Path: Settings> General Management>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

If issue still persists, we would like to inform you that kindly contact the respective application helpline. They will be able to provide you with the exact information about the issue.

Warm Regards,
Samsung Customer Support

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whity_hawk
Active Level 3
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Done lots of time.

Cache clear, reinstall, factory reset — all done. Issue persists.

This is NOT a general app issue. Instagram Friends Activity feature works on Samsung A36 but missing ONLY on Z Fold — same account, same app version.

This is a Z Fold specific rendering bug. Please escalate to Samsung software/engineering team directly.
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