Improve customer service

[wasee]

Since we are on the topic of suggestions let me leave my customer service experience here.

A battery drop issue on my Note 8. Goes from 30% to 0% in under 3 minutes even if you plug in the charger.

First time support team picked up the phone from my house and replaced a certain part which did not really fix the issue.

4 more service center visits and I was told to not play games or watch netflix and once even returned stating there was no issue with the phone.

Warrenty expires and 2 years later I still have the issue.

This is what I get for trusting Galaxy Note 8 after the Note 7 disaster.

Enough of ranting let me suggest you to work on a better customer service.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience caused to you. We would request you to kindly raise your concern under the Ask Question section from Samsung Member Application with more details, so that we can help you out with this.
Samsung member application > Click on get help > Send feedback > Ask question.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support