Original topic:

phone is getting heated

(Topic created on: 10-21-2020 04:42 PM)
1025 Views
mat150
Beginner Level 2
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Tech Talk
My phone is 2 days  old the phone name is Samsung Galaxy f41 and it is getting heated can you please fix my problem
4 Comments
Sunny58
Active Level 6
Tech Talk
It is normal for first week mine also heated after starting as their is lot of downloads updates and other things but after 2 days mine is completely fine. if ur problem will solved not automatically then u can return it to flipkart.
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cs-member13
Expert Level 4
Tech Talk

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. Please be assured and to resolve "Overheating" issue please follow the below given step:-


> Close background running apps and uninstall the unnecessary apps.


For more details follow the instructions provided in the link given below:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Raghavaa
Active Level 1
Tech Talk
samee problem facing by me just I bought the mobile today very disappointed
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vaibhavphule
Active Level 1
Tech Talk
i purchased samsung f41 on flipkart on 11 nov. then due to overheating i have replaced it. now again i am facing same problem of overheating( if i use mobile camera / video for 10 min it gets heated.
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