We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.
1. Photos deleted automatically: It would be very upsetting if you lost your precious photos. If in case you accidentally lose them, there is a way to restore deleted photos as follows. Moreover, also find out how to transfer, store, and manage photos containing your memories in advance. However, files will be permanently removed from the Samsung phone or tablet after 30 days. Ensure to restore files within 30 days otherwise, they will be permanently removed from the Samsung phone or tablet.
Option 1. Through Gallery app: Activate Trash: To use Trash, you should have turned on the Trash before you deleted photos. Open the 'Gallery' app then tap the 'Menu icon. 2. Select 'Settings'. 3. Switch the 'Recycle Bin' to On. On some models and software versions, you can find 'Trash' instead of Recycle Bin. Restore photos and videos: Keep deleted images and videos in the Trash for 30 days before they are deleted forever. Open the 'Gallery' app and tap the 'Menu' icon. 2. Select 'Recycle Bin' or 'Trash'.
Option 2. Through the Google Photos app: Restore photos and videos: Items will be permanently deleted after 60 days in Trash. 1. Open the 'Google Photos' app. 2. Tap the 'Library' icon then select 'Bin' or 'Trash'. 3. Select the photos you want to restore then tap 'Restore'. Check your account: Some photos may look like they disappeared because you are in a different account. Check your signed-in account. Is that the account you backed up your photos to? If not, sign out, and then sign in with the correct account.
Option 3. Through Cloud: Gallery sync using Samsung Cloud has been switched to MS OneDrive for convenience. Periodic backups are required to prevent unwanted data loss including photos and videos.
1. Navigate to 'Gallery' > 'More' options (three horizontal lines on the bottom right) > 'Settings'. 2. Tap 'Sync with OneDrive' > Connect your Samsung and Microsoft accounts if needed. 3. Follow on-screen instructions until the sync has started. Note: Available settings and screens may vary by wireless service provider, software version, and device.
2. Contact deleted automatically: ● The automatic deletion of contacts on the Galaxy device may occur when using the same Google Account on multiple devices or enabling 'Automatically backup & sync device contacts' function.
● To prevent this, you can block contact synchronization with other devices by signing out of all unused devices under 'Manage your Google Account' settings.
● Deleted contacts can be recovered within 15 days or 30 days depending on the method used. You can either use the 'Undo changes' option on the Google website or access the Trash folder on the Samsung device to retrieve the contacts.
To Block contact synchronization with other devices: 1) Samsung device > Settings > Google > Manage your Google Account > Security > Your devices > sign out all the unused devices.
2) Samsung device > Settings > Google > Settings for Google apps > Google Contacts sync > turn off ‘Automatically back up & sync device contacts’ function.
To Recover the contact lists already deleted within 15 days or 30 days: Google website: If you deleted a contact in the last 30 days, you could move it out of your Trash.
→ Access "https://contacts.google.com/" on PC internet > At the top right, click Settings and then Undo changes > Choose a time to go back to > Click Confirm.
