I can't turn on chat features/ advanced calling and messaging on my note 10 plus

[aswinsroy1]

I can't enable the advance calling and messaging feature on settings.

When I go to the settings of stock messaging app, I can enable chat features, but I'm unable to send or receive any message as chats. It always switch back to sms.

And the chat features toggle turns off itself after a few minutes. 

Please help

[PrajwalKasture]

Yes same problem me

[aswinsroy1]

Which device?

[PrajwalKasture]

M12 and f41

[VermaSu]

Same problem F23 5G from very long time approx 3 to 4 months

[PrajwalKasture]

OK

[Bhavik_soni]

Facing same issue on galaxy m31

[aswinsroy1]

Stock

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query regarding the Advanced calling and messaging feature we want to inform you that this feature is from the network provider's side, So kindly contact your network service provider they will provide you the better information regarding this.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[VermaSu]

They said it's from the Samsung side, you companies always play blame games.