Green Line Issue

[Members_tikIiWH]

Hello all,

I have an s22 ultra. Recently I got a green line appearing in my phone after a software update. I checked the Samsung official online care. I got reply that they insist me to download Smart tutor apps for remote accessing to my phone and they did some updating and failed to resolve my issue, I got this message below from Samsung's official chat on free replacement for this issue. I went to a service centre in Kottayam, Kerala state Service centre just looked at the phone and the did some physical inspection (invoice No ALH2425N4178 dated 20 November 2024 and rejected free replacement pointing that it purchased from outside of India  also pointing out that my phone is out of warranty.

I never thought I would get such unfair treatment from Samsung. I've been using Samsung phones ever since i started using smartphones. I escalated the case. It's been more than 6 days but now response yet. I adore Samsung products but this service centre experience makes me sad and frustrated.

I never expect this type of issue from Samsung, I‘ve been used 54, S8 and Note 9 and I didn’t get any issue like S22 ultra,

I look forward to your reply and a resolution to my problem and your prompt action in this regard is highly appreciated

With Regards,

Sanil Thundil Sivadasan

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[elvishhen6679]

Bro sayad 31 Dec 2024 tak tumhe free screen replacement mil sakti h , agar tumhara phone warranty khatam bhi ho गई ho fir bhi milagi

Applicable model
S21 series
S21 Fe
S22 Ultra

So 🚶‍♂️ go to Samsung official store for your free screen replacement

If you agree my comment then click 3 dot button and accept my solution ❤ 👏

[ÐƏVIŁŞãmŠųğĐəvïĺFąŋ]

Contract Samsung helpline they guide u better

[NikhilJerath27]

Use the "Write to CEO" option on their official website if nothing works.

[Wodehouse]

Does free replacement policy apply only to phone purchased in India ?. If yes then this chap has to pay for screen replacement as it is out of warranty.

[imloku]

https://chat.whatsapp.com/L0Msb33VxfQ80vUIDCjV3Y lets unite

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we have arranged a call back for you from our senior team. Our team will call you as soon as possible and try to help you regarding your device issue. The reference no is 1197220181 for call back.

Warm Regards,
Samsung Customer