Original topic:

Galaxy note 9 heating issue

(Topic created on: 11-21-2020 08:22 PM)
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ptap22
Active Level 1
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Tech Talk
Can anyone help me with solving the issue with my galaxy note 9.

After latest update for one ui 2.5 it heats alot and sometimes holding it isn't possible in your hands 
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3 Comments
NARENKUMAR
Active Level 4
Tech Talk
i am not receive 2.5 update, November almost over.
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Rezakhan
Active Level 1
Tech Talk
same here
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cs-member13
Expert Level 4
Tech Talk

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. Please be assured and to resolve "Overheating" issue please follow the below given step:-


> Close background running apps and uninstall the unnecessary apps.


For more details follow the instructions provided in the link given below:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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