Original topic:

HELP! Background buzz noise

(Topic created on: 11-16-2020 09:37 AM)
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Shyam_k
Active Level 3
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Tech Talk
To Samsung and all community friends alike, please share info on how and what to do to resolve buzz noise in the background during playing music (on earpiece) ,  but only stops 1-2 seconds after the music is stopped?
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5 Comments
Tech Talk
Galaxy M31s, right? This problem is there in all Galaxy M31s devices, even in my one. It was greatly reduced after One UI 2.5 update, but it is still there. Will be resolved via software updates.
Shyam_k
Active Level 3
Tech Talk
guess will have to wait for next update. thanks man
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Yeah, no other option.
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Shyam_k
Active Level 3
Tech Talk
I am going for refund. Decided to go for another brand. promising features and reviews too
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cs-member13
Expert Level 4
Tech Talk

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "Sound" issue kindly follow the given below steps:

1. Disconnect all accessories and remove any third-party case form your phone.

2. Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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