Galaxy M11 battery issue

[xylo]

Does Samsung Galaxy M11 comes with fast charger in box ?

What is the normal time taken to phone charge from 5-100% ?

Mine is taking more tha 3.5 hrs..

[rajkm008]

make sure that fast cable charging enabled on device care app

[xylo]

how to do this?

[Ehsank]

since starting?

[xylo]

yes since starting...just 2 weeks old

[Puru0708]

15 Watt fast charger...

[xylo]

how to check this ?

[rajkm008]

just remove the cable from adapter ant try with another chargers cable and see whether it's working out

[Samsung_Support5]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Kindly follow the standard charging procedure. i.e please charge the device in switch off condition for a minimum of 10 minutes.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[xylo]

when to perform 10 min charging in switch off mode ?
what about fast charging option given ? is the box pack charger is Fast charger ? what is the ideal time for full charge?