I'm experience some issue from my Galaxy Device.

[mystic_aura]

I have a 5 month old Samsung Galaxy A35 5G And for the last few days the phone is hanging and The battery backup is also not good, I have to charge it twice a day. I regularly update the software and my storage is also only 43% used. I did not expect from a pure brand like Samsung that I would experience poor performance even after spending Rs. 30-31 thousand. I know that Samsung is a responsible brand.I hope that he will fix it as soon as possible.

Thank You...

[Wodehouse · Accepted solution]

It's concerning that your 5-month-old Samsung Galaxy A35 5G is experiencing hanging issues and poor battery life, especially with regular software updates and ample storage. Here's a breakdown of potential causes and troubleshooting steps:
Possible Causes:
* Software Glitches:
* Recent Updates: Sometimes, software updates can introduce bugs that affect performance or battery life.
* Background Apps: Apps running in the background can consume resources and drain the battery.
* Corrupted System Files: These can lead to instability and unexpected behavior.
* Hardware Issues:
* Faulty Battery: Although less likely in a new device, a defective battery can cause rapid drain and unexpected shutdowns.
* Overheating: Prolonged overheating can damage components and affect performance.
Troubleshooting Steps:
* Restart Your Phone: A simple restart can often resolve temporary software glitches.
* Check for Updates: Ensure you have the latest software and security patches installed.
* Monitor Battery Usage: Go to Settings > Battery and device care and identify apps consuming excessive power. Consider restricting their background activity or uninstalling them.
* Clear Cache: Clear the cache of frequently used apps to free up space and improve performance.
* Safe Mode: Restart your phone in safe mode to see if the issue is caused by a third-party app. If the problem disappears in safe mode, uninstall recently installed apps.
* Factory Reset (Last Resort): If the issue persists, a factory reset can resolve software-related problems. Back up your data before proceeding.
* Contact Samsung Support: If the problem continues after trying these steps, contact Samsung Support for further assistance or potential warranty repair.
Additional Tips:
* Reduce Brightness: Lowering the screen brightness can significantly improve battery life.
* Limit Background Data: Disable background data for apps that don't require it.
* Use Wi-Fi: Whenever possible, connect to Wi-Fi instead of using mobile data, which consumes more power.
* Avoid Overheating: Avoid placing your phone in direct sunlight or on hot surfaces.
If you've recently noticed a significant drop in battery life, it's possible that your battery is nearing the end of its lifespan. In this case, you may need to replace the battery.
I hope these steps help you resolve the issues with your Samsung Galaxy A35 5G. If you have any further questions or need more specific guidance, feel free to ask.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[mystic_aura]

Thanks for your precious Opinion...😊

[Wodehouse]

You are welcome 😊

[goodthings · Accepted solution]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings · Accepted solution]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Check space availability: Settings > Battery and device Care > Storage.

● Check RAM in your device: Settings > Battery and device Care > Memory.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.

● Close Background Apps.

● Remove third-party applications.

● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.

● Remove third-party accessories.

● Kindly disable Power saving mode( if enable).

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:

1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[whatever727]

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