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06-04-2020 09:40 AM in
Tech Talk- Mark as New
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06-06-2020 10:37 AM in
Tech TalkDear Samsung Member,
Greetings from Samsung Customer Support!
Camera picture quality issue may occur for number of reasons-
1-We recommend you to check the Picture size (Camera Capacity) in camera setting (It should be Max according to Camera Capacity) or check by changing the aspect ratio.
2-Turn on/off the Auto flash as per requirement (If Available in the Device).
Please be assured and perform following methods to resolve the Camera issue :
1) Please clear data or cache of Camera Application(Tap Settings>Apps>Camera>Storage>Clear Cache/data)
2) Check device in safe mode - Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode: Press and hold the Power key, when Power off icon appears>Press and hold the power off icon.
To Exit safe mode: Restart the device.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support