Original topic:

F62 camera problem

(Topic created on: 09-08-2023 10:23 AM)
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GhaghlkaHarsh
Active Level 7
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Tech Talk

image

When I'm switching the camera in portrait mode so my screen above photo and my phone will be stack for few seconds and no any work back home and resent button. So please fix this bug because samsung has known for his camera and software optimization and in the samsung phone like this problem we didn't expect 

So please provide a software update and fix because this problem face in last software update.

And also fingerprint problem sowing when I'm touch the fingerprint sensor so sowing fingerprint not recognize.

So please fix this bug.
6 Comments
umesh30
Expert Level 2
Tech Talk
Clear cache of camera app or reset camera settings...
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GhaghlkaHarsh
Active Level 7
Tech Talk
I have clear data but problem is as it is.
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umesh30
Expert Level 2
Tech Talk
Force stop camera app and reopen the camera (or you can turn off scene optimiser and HDR options in camera settings)

Have you checked the camera in safe mode?
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AagyatPrani
Active Level 7
Tech Talk
Iam useing the pgone from 2 years but not faced such issue.

Try resetting camera app and resetting your fingerprint setting
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cs_member10
Moderator
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Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same Please follow the easy troubleshooting steps that might help to solve the issue.

1: Clear an app's cache, Follow the steps: Navigate to Apps> navigate to and open settings> tap apps> View system apps> application > storage> Clear the cache.

2: Switch off your phone for a few minutes and then switch on and wait for a few minutes.

3: Update the App if available. Update software: Menu>apps>settings>software update>install.

4: Reset app preferences: Setting >> Apps >> Three dots on the right top >> Reset app preferences.

In case the issue still occurs. Please share the device log file within 15 minutes of the issue occurrence by using the error report option via the Samsung Member application. To share a log file, click on the Samsung Members Application Open Samsung Members Application > Support> Tap on error report > Type your query > Send.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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613261
Beginner Level 2
Tech Talk
Camera
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