Original topic:

Display color problem and some time blink

(Topic created on: 06-12-2020 05:20 PM)
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AbhirupYuvraaj
Active Level 1
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Tech Talk
After my note 9 update install in may last update. My hand set display do some problem.  And handset also. Habdset over hited and displaysime time fliking and    color not ecurate. Color gone yellow and as like screec.  Or display up side Littledark and bottom side little bright morthen up side. What i do Don'tknow. Any body face this problem? Plz tell me how i solve this.          
3 Comments
cs_member10
Expert Level 5
Tech Talk

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "Display issue" issue kindly follow the given below steps:

1) Safe mode:-Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
Note :-To exit safe mode restart the device .

2) Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Tap on Settings>Tap on General Management>Tap on Reset.

 

Kindly follow the link to overcome the "Overheating" issue:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Tech Talk
thanks. and I need original firmware for my hand set how i get this? this handset free carrier.
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AK0101
Active Level 6
Tech Talk
All indian Users of Note 9

Please follow this link to escalate to CEO help desk

https://www.samsung.com/in/support/write-to-our-ceo/
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