Charging issue

[_Belieber]

I'm using genuine samsung adapter and cable for charging but my display shows tat it will take 8 hours for full charging ..... i recently repaired my device from a local service center.... can anyone tell me why is this happening???

[Abpal]

Local service center means Samsung service center or, third party ? And, what did they repair.

[abdulDriftsyt]

If yur charger is 15w or 25w samsung's original and yu have changed yur charging pin from local then your phone will face such issues coz to save money they put cheap parts and many times they use usb-c gen 1 by saing that they r saving yur money bllalalal.

[abdulDriftsyt]

Charging pin or charging cable or connector that are inside of your phone

[cs_member10 · Accepted solution]

Dear Samsung Customer,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Use a ''Genuine Samsung charger'' with your device
If you are using non-genuine Samsung charger, check device charging by using another Samsung genuine charger. (If available)
Note: We always recommend to use genuine Samsung charger for charging your device.

Check physical condition of USB cable
Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged, then kindly visit your nearest service center to get it replaced.

Check charger functionality
Request you to check the charger functionality with a different device or try to charge the same device with a different charger.

If different device charging with the same charger:
It seems your charger is functioning, before getting into the mobile-related troubleshooting, I would like to know whether you are using a Samsung approved charger?
Note: We recommend our customers to use only Samsung approved chargers, as 3rd party chargers with different output rating may cause errors in the device.

If the device charging with different charger:
It seems there is an issue with your charger, kindly check the physical condition of your charger for any damage.
If damage: Issue might be because of the damage hence we request you to visit Samsung service center to get it replaced (Warranty not applicable).
If not damage: As we have tried with all possible troubleshooting and issue has not been resolved. I request you to visit the nearby service center along with your mobile and charger for a detailed inspection.

Check charging
If rating is 15W or above: Kindly try to charge the device in a non-inverter socket.
If you are using normal socket: As a safety measure Fast charging may not support, while you are using the device hence, request you to keep the device idle and check the charging performance.
Note: Kindly open Device care from settings > Battery > Please tap on three dots (more option) at the top right hand side > please select settings > enable fast cable charging.
For Android 11: Kindly open Device care from settings > tap on Battery > tap on More battery settings > Fast charging > Turn on.

Charge the device in switch off condition
Kindly follow the standard charging procedure. i.e; please charge the device in switch off condition for a minimum of 10 minutes.
If not resolved: (Removable battery) – Kindly remove the back panel of your device and check the physical condition (Bulge, Swelling or visible damage).
If the physical condition is not good: Request you to turn off the device immediately and please do not try to charge or tamper the battery also request you to visit the service center immediately.

Turn off Wi-Fi, GPS, Bluetooth etc.
Turn off unused functions like Wi-fi, GPS, Bluetooth & Location settings when not using them.
Please follow the below steps:
Step1: On the home screen swipe down the notification panel.
Step2: Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

Close background running apps
''Multiple applications'' are running in the background of the device?
When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all the background running apps when not using them.

Avoid usage of mobile phone during charging
Usage of the mobile phone when charging may cause slow charging issue. So we recommend you to avoid the usage of the mobile phone while charging.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support.

[Starbug · Accepted solution]

Your charger should have following:
Input voltage of 100-240V
Output voltage 5V
Output current 3A

With the above specs you can charge your device without any harm.
*BUT IT IS RECOMMENDED TO USE GENUINE SAMSUNG ADAPTER AND CABLE*

If you find my comment useful then please click on the 3 dot menu and accept my solution.